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Warranty on all controls and smokers

 
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BBQ Bob Trudnak



Joined: 10 Apr 2006
Posts: 234
Location: Warminster, PA
PostPosted: Tue Apr 18, 2006 6:22 pm    Post subject: Warranty on all controls and smokers Reply with quote
We offer a 90 day warranty on all parts and labor. We make every effort to work with our customers and make sure you are happy. Probes will be replaced if there is a manufacturers defect. If they are burned or severed by the user, you will need to purchase another set of probes in our accessoies section of the website.
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pjcnlv



Joined: 04 Aug 2007
Posts: 13
PostPosted: Sat Aug 04, 2007 7:06 pm    Post subject: Re: Warranty on all controls and smokers Reply with quote
BBQ Bob Trudnak wrote:
We offer a 90 day warranty on all parts and labor. We make every effort to work with our customers and make sure you are happy. Probes will be replaced if there is a manufacturers defect. If they are burned or severed by the user, you will need to purchase another set of probes in our accessoies section of the website.


Well my $600 Procom4 is about 4 months old and IT'S DEAD!

See my other post.
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BBQ Bob Trudnak



Joined: 10 Apr 2006
Posts: 234
Location: Warminster, PA
PostPosted: Tue Aug 07, 2007 12:17 pm    Post subject: ProCom4 Reply with quote
pjcnlv,
Don't worry, we will help you. Call me and we will troubleshoot the possibilities. If all else fails, we will replace it.

BBQ Bob Trudnak
1 800 288 4878 ext. 207
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bcis93



Joined: 17 Aug 2006
Posts: 5
Location: Nashville, TN
PostPosted: Tue Mar 04, 2008 1:53 am    Post subject: DigiQ Problems Reply with quote
Bought Stumps Elite 6 with DigiQ 2 before Thanksgiving. it has worked perfectly until this past weekend. Fired up the pit and turned on the DigiQ it read 170! Did troubleshooting but no luck. It did turn the fan on & off but it was nowhere close to the tempature. It would also jump 15-30 degrees in a second. Please help. Competition cook first weekend in April.
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Drunk_J
Site Admin


Joined: 27 Jul 2006
Posts: 282
PostPosted: Wed Mar 05, 2008 12:37 am    Post subject: Re: DigiQ Problems Reply with quote
bcis93 wrote:
Bought Stumps Elite 6 with DigiQ 2 before Thanksgiving. it has worked perfectly until this past weekend. Fired up the pit and turned on the DigiQ it read 170! Did troubleshooting but no luck. It did turn the fan on & off but it was nowhere close to the tempature. It would also jump 15-30 degrees in a second. Please help. Competition cook first weekend in April.


Might wanna give them a call on that one.

-=Jasen=-
_________________
Slammed I Am!
"I would drink beer with a goat, on a boat, in a box, in my sox, in a car, at a bar. I do, I do, I do like beer!"

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jfulcher



Joined: 06 Mar 2008
Posts: 3
PostPosted: Thu Mar 06, 2008 8:47 pm    Post subject: Re: DigiQ Problems Reply with quote
Drunk_J wrote:
bcis93 wrote:
Bought Stumps Elite 6 with DigiQ 2 before Thanksgiving. it has worked perfectly until this past weekend. Fired up the pit and turned on the DigiQ it read 170! Did troubleshooting but no luck. It did turn the fan on & off but it was nowhere close to the tempature. It would also jump 15-30 degrees in a second. Please help. Competition cook first weekend in April.


Might wanna give them a call on that one.

-=Jasen=-



My DigiQ is broken too. I called a few days ago, but no call back yet. Are they out of town?
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Drunk_J
Site Admin


Joined: 27 Jul 2006
Posts: 282
PostPosted: Fri Mar 07, 2008 12:33 am    Post subject: Re: DigiQ Problems Reply with quote
jfulcher wrote:

My DigiQ is broken too. I called a few days ago, but no call back yet. Are they out of town?


I don't work for them, so would not know. Try calling again. I know they have always taken care of me and plenty of others. Give them a chance and I am sure you will be taken care of too.

-=Jasen=-
_________________
Slammed I Am!
"I would drink beer with a goat, on a boat, in a box, in my sox, in a car, at a bar. I do, I do, I do like beer!"

----------------------------------------------------------------
http://www.komodokamado.com/KomodoKamadoNew/
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